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Frequently Asked Questions

Is ordering from you on the internet safe and secure?
Do you ship to my country?
How long will it take for my order to arrive?
Can I order items which are ‘Out of Stock’
What do I do if the goods I ordered haven't arrived?
What should I do if I have problems placing my order?
Can I change my order after it has been submitted?
Can I cancel my order after it has been submitted?
What do I do if I've placed a duplicate order?
Why didn’t I receive an email confirming my order?
How can I tell if an item is in stock?
What if I can’t find what I’m looking for on your website?
How accurate are the product images on the site?
How accurate are the sizes listed on your Web pages?
How do I get you to stop emailing me your newsletter?
Do you share my personal information?
How can I order from you without using my credit card on-line?
How can I pay for my order?
Do you accept cash?
Can I pay you in Euros or Dollars?
Which credit cards do you accept?
Which debit cards do you accept?
Do you accept Western Union or wire transfers?
How do I use a discount code?
When am I charged for my order?
How will I know when my order ships?
Can I return my order?
I’m not at home during the day. How can I get my goods?
What should I do if my goods were damaged in transit?
What should I do if some of my order is missing?
What should I do if you've sent me the wrong goods?

 

Is ordering from you on the Internet safe and secure?
Generally it is just as safe to order online from a reputable store like Bandstores.co.uk as it to pay using your credit or debit card in a shop.

Do you ship to my country?
We ship to the UK, Europe, North America and several other countries as well. If your country appears in the country dropdown list then we are able to ship to your address. If you are in the USA, we suggest you first check the band website to see if there is a dedicated North American store

How long will it take for my order to arrive?
Most orders are dispatched within two working days. Occasionally, when there is a temporary problem with one of the items you’ve ordered, your order may be delayed. Once your order has been dispatched it takes 2-5 days to be delivered to UK addresses, between 7-14 days to be delivered to European addresses and anywhere up to four weeks for all other countries.

Can I order items which are ‘Out of Stock’
Sadly you can't buy products that are out of stock.

What do I do if the goods I ordered haven't arrived?
The first thing you should do if the goods haven’t arrived, even though we’ve emailed you to tell you you they’ve been sent, is to contact your local postal delivery office to see if they are holding your goods for you. UK and European customers should do this after five days but before two weeks has elapsed. Customers from outside Europe should wait two weeks and then contact their postal delivery office. If the postal delivery office hasn’t been able to help you email our customer service team who will then investigate for you.

What should I do if I have problems placing my order?
If you have a problem at any point before entering your credit or debit cards details or if you are planning to pay by phone, cheque or money order it is safe to simply resubmit your order. Your first order will be automatically deleted in due course. If you have already entered your credit card or debit card details we recommend that you email us and we will investigate.

Can I change my order after it has been submitted?
Sadly our system doesn’t make it possible to change an order you’ve already completed. The only thing you can do is cancel your initial order and place a new one. Please email our customer service team who will arrange to cancel to the order and refund you any money you’ve paid. You can also call our team on 0116 284 4770 (+44 116 284 4770 from outside the UK). If you have placed an order and chosen to pay by cheque or international money order simply place a new order and your first order will be cancelled automatically in due course.

Can I cancel my order after it has been submitted?
If you wish to cancel an order you’ve placed please send a message to our customer service team who will arrange to cancel to the order and refund you any money you’ve paid. You can also call our team on 0116 284 4770 (+44 116 284 4770 from outside the UK). You can only cancel an order prior to it being dispatched.

What do I do if I've placed a duplicate order?
If you order twice by mistake send a message to our team and tell them the reference number of the item you want cancelled. They will arrange to cancel to the order and refund you any money you’ve paid. You can only cancel an order prior to it being dispatched.

Why didn’t I receive an email confirming my order?
The normal reason for not receiving your order confirmation is that you are using a Hotmail account or similar as your email address and you have exceeded your mail quota. The other reason is that you accidentally entered your email address wrongly when you registered with us.

How can I tell if an item is in stock?
If a product has a ‘Buy’ button is should be in stock and available for dispatch, though sometimes we may discover later that the item is in fact out of stock. If this happens we will either email you to tell you or supply the remainder of the order and refund you the value of the out-of-stock item and the related shipping costs.

What if I can’t find what I’m looking for on your website?
If you can't find what you're looking for on the site we, sadly, don't have it. We do add products all the time so it might be worth checking again in a few weeks.

How accurate are the product images on the site?
We work very hard to make sure that the images on the site reflect the actual products we sell. If for any reason you find an image which doesn’t please let us know by emailing us.

How accurate are the sizes listed on the site?
We do our best to make sure that the sizes we show are right and unlike many other sites give a chest measurement on our t-shirts rather than just a small, medium or large size guide.

How do I get you to stop emailing me your newsletter?
All you have to do is to click on the link at the bottom of one of the newsletters you receive from us.

Do you share my personal information?
Your personal information isn’t supplied to third parties except when it is required by law (for example to the Police when dealing with fraudulent orders). We do not allow third parties access to our customer list and certainly would never consider selling your details to anyone else.

What is my username and password for the site?
We don't give you a username and password. So that you can trace your order all you need is the order number and your email address.

How can I pay for my order?
We accept payment by all major credit cards (except American Express), debit cards and Paypal.

Do you accept cash?
Sending cash through the postal system is a very bad idea and we don’t recommend you do so. If you choose to send money through the post it is at your own risk.

Can I pay you in Euros or Dollars?
All transactions on Bandstores.co.uk take place in Pounds Sterling, however you can use a credit or debit card in any currency which will be converted into Pounds Sterling. We display a price in Euros as a rough guide to the amount you will be charged when converted into Euros by your card provider.

Which credit cards do you accept?
We accept all credit cards issued by Mastercard, Visa and JCB. There are territory restrictions for some cards which prevents customers in a very limited number of countries using their card online. We don't accept Diners or AmEx.

Which debit cards do you accept?
We accept Visa Debit, Visa Delta, Visa Electron, Switch, Solo and Maestro. There are territory restrictions for some cards which prevents customers in a very limited number of countries using their card online.

Do you accept Western Union or wire transfers?
Sadly we do not accept wire transfers or payments by Western Union transfer.

How do I use a discount code?
To use a discount code enter it into the ‘Discount Code’ area in the shopping cart. The value of the coupon will automatically be deduced from the order total. It is very important to correctly enter the code as we can’t give you the discount once you’ve completed your order.

When am I charged for my order?
All credit card, debit card and Paypal transactions are debited during the shopping cart process.

What are your shipping rates?
Full details of our shipping costs can be found here.

How will I know when my order ships?
Once your order has been dispatched from our warehouse an automated email is sent to your registered email address letting you know.

Can I return my order?
Bandstores.co.uk offers a money back guarantee on all its products. You can find details of our returns procedures here. Please be aware, however, that we are unable to refund items that have clearly been worn, laundered or have been subjected to abnormal usage.

I’m not at home during the day. How can I get my goods?
We offer you the option of giving a delivery address other than your home address so you could arrange for your goods to be sent to your workplace or a neighbour who you know is in during the daytime. If the delivery person isn’t able to deliver your order because no one is in a card will usually be left giving instructions on how to arrange redelivery.

What should I do if my goods were damaged in transit?
We take a great deal of care when packing orders to make sure that the items you’ve ordered arrive undamaged, however, occasionally goods do get damaged in transit. If you discover something in your order is damaged you should use the returns form on the back of your order's delivery note to return the items back to us so we can arrange for a replacement or refund.

What should I do if some of my order is missing?
If you discover that some of your goods are missing you should send us a message or call our customer service team on 0116 284 4770 (+44 116 284 4770 from outside the UK) and explain the situation.

What should I do if you've sent me the wrong goods?
If you discover that your goods are incorrect you should you should use the returns form on the back of your order's delivery note to return the items back to us so we can arrange for a replacement or refund.

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